Instacart’s swanky San Francisco offices

Instacart is failing at basic customer service — And should fail as a company

During times of crisis — such as the current novel coronavirus outbreak and its disease, COVID-19 — there lies an opportunity for companies properly positioned. While thousands of small businesses are suffering due to the shutdown of the U.S. economy, some investor-backed Silicon Valley darlings are thriving.

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Founder, PsychCentral; Co-Founder, Society for Participatory Medicine; Publisher, New England Psychologist; Editorial Board, Computers in Human Behavior journal

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Dr. John Grohol

Dr. John Grohol

Founder, PsychCentral; Co-Founder, Society for Participatory Medicine; Publisher, New England Psychologist; Editorial Board, Computers in Human Behavior journal

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